Refund policy
Refund and Return Policy
14-Day Return Policy:
We gladly accept returns within 14 days of the purchase date. To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.
How to Initiate a Return:
Contact Us: Before returning any items, please contact our customer service team at info@owalalife.co.nz to initiate the return process.
Return Shipping: Customers are responsible for the costs of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for returns.
Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Non-Refundable Items:
- Opened or used products
- Gift cards
- End of season items
Damaged or defective items:
If you receive a damaged or defective item, please contact us immediately at info@owalalife.co.nz with details and photos of the issue. We will work to resolve the problem promptly.
Contact Information:
Customer service hours: Monday to Friday: 9:00 AM – 4:00 PM
Phone: 0800 40 60 20 Email: info@owalalife.co.nz
Address: 17 David Mccathie Place, Silverdale, Auckland, 0932, New Zealand